Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. Any damaged items please continue reading below.

  • Please remember that all pieces are handmade and require safe and careful packaging when returning to ensure they arrive safely.
  • As also noted on descriptions when purchased all pieces are handmade and may come with slight imperfections, such as air bubbles or colour differences this is absolutely normal due to pieces being handmade.



How to start a return:

Email us at cdesignsdaley@gmail.com with:

  • Your order number
  • Reason for return 
  • Photos (if the item is damaged)


You can always contact us for any return question at cdesignsdaley@gmail.com

 

Damages and issues

If your pieces are damaged, please email immediately and I’ll sort it out for you.

  • Take photos of the damaged pieces and its packaging 
  • Contact me immediately at cdesignsdaley@gmail.com

 

Return shipping costs

If the item is damaged:

Shipping costs will be covered by myself, and a replacement or full refund will be issued depending on your preference. Please remember to send photos of the damaged items and its packaging so that the issue can be resolved as quickly as possible. 

If returning due to change of mind:

You’re responsible for the return shipping, even if the package is unopened. Once the pieces are inspected in its original condition and packaging, a refund will be issued.

Refunds

I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at cdesignsdaley@gmail.com.